Trust & Safety
At Sell It Off, your safety and security are our top priorities. We've implemented comprehensive measures to ensure a safe and trustworthy marketplace for all users.
Secure Transactions
- Secure payment processing through Paystack
- Escrow service to protect both buyers and sellers
- Systems to detect and prevent fraud
User Protection
For Buyers
- Money-back guarantee for eligible purchases
- Item condition verification
- Secure messaging system
- Dispute resolution support
For Sellers
- Seller protection
- Secure payment processing
- Identity verification
- Fraud prevention tools
Identity Verification
We use multi-layer verification processes to ensure the authenticity of our users:
- Email verification
- Phone number verification
- Government ID verification for high-value transactions
- Address verification for sellers
Reporting Issues
If you encounter any suspicious activity or have concerns about a transaction:
- Use the "Report" button on any listing or user profile
- Contact our support team immediately
- Provide any relevant details or evidence
- Our team will investigate and take appropriate action
Privacy & Data Security
We take your privacy seriously and employ industry-leading security measures:
Data Protection
- End-to-end encryption
- Secure data storage
- Regular security audits
- GDPR compliance
Privacy Controls
- Customizable privacy settings
- Control over shared information
- Data access management
- Transparent data practices